Know What You Know « Technical Support Is At The Deli

@SFDCMatt "Know What You Know" http://t.co/zimnq3zf #usability
Are ‘duh’ issues ruining your product? Do you even know about the ‘duh’ issues in your product? If you are not usability testing your site with real users you are likely missing a lot of easy things that you could fix.
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