Usability ROI: 2 measures that will justify any design change

Two measures that will justify any #design change http://j.mp/oJhppP #usability #ROI #cp
Two measures commonly taken in a usability test — completion rate and time on task — are the critical numbers you need to prove the benefits of a proposed design change. These values can be re-expressed in the language that managers understand: an expected financial benefit.
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