New Post: Improving The Customer Experience: Meet The Problem Users | http://t.co/NlRKqUgl #UX #Design
I’ve learned that there are three types of users who take up an inordinate amount of time and energy for customer service departments and cost far more money than they should. The great thing is that the behavior of many of these users can be improved or corrected with the right set of features and a proactive interaction design.
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