Bending the Protocals: Useful Variations on Usability Tests

New article: Bending the Protocals: Useful Variations on Usability Tests – http://t.co/27JSGum6
Usability tests are the workhorse technique for teams to understand how their users interact with their design. The best teams conduct frequent tests, giving each team member regular opportunities to learn where their design elicits frustration and delight.
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