Seven UX Best Practices of Community Design http://t.co/OCKNyDoi #UX #Usability #UCD
Business strategists have long preached the advice, “Adapt or die.” Adaptation is happening in the social pond with a user’s social graphs influencing online and offline decisions. A user’s community is more important than ever. Businesses are mining online communities for valuable consumer information that can influence every phase in their go-to-market cycle, from product innovation to fostering repeat purchases. The definitive tome on the social movement, Groundswell: Winning in a World Transformed by Social Technologies, foretells, “Within a few years, a company that doesn’t engage in this sort of activity will look dated… companies that aren’t wired into the groundswell in 2012 will look very 20th century—which is to say, out of
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