Senior Manager – Customer Experience

Senior Manager – Customer Experience (New York City, NY) #jobs #UX #IxD #UserExperience #UXjobs
Senior Manager – Customer Experience-1204676
Location: New York, NY, US


American Express OPEN is the organization dedicated to helping entrepreneurs succeed. Critical to our efforts is unlocking the value of Membership for our Cardmembers in digital channels, specifically Millions of Small Business Owners log into to leverage tools and services to run their business more effectively and service their account. We’re continually looking to enhance this experience, innovate, and engage our Cardmembers in new ways to create an end to end best in class digital journey for our Small Business Customers. The Senior Manager will join the broader Commerce Innovation team and help American Express on its exciting digital experience transformation.

Primary Responsibilities:
– Design the OPEN Online journey/experience
– Manage the transformation strategy of the American Express OPEN Online experience (
– Deliver an award winning best in class digital experience that unlocks the power of Membership
– Work across internal and external partners i.e, tech and business partners, agencies etc. to ensure an optimal experience
– Manage key performance indicators including engagement, revenue generation, cost reduction and Online Satisfaction

American Express is an equal opportunity employer.

Required Qualifications:

– Experience in Online Design
– Deep knowledge & proven track record of digital experiences
– Familiar with Agile development methodology & a lean start-up approach
– Ability to manage agency & tech partners effectively
– Experience designing for emerging platforms, mobile web & social integration
– Design background in web and mobile web
– Strong digital user experience
– Experience using design software e.g. Adobe Photoshop, Visio (user flows) etc.
– Ability to work in Agile Dev environment

Job: Marketing
Primary Location: US-New York-New York
Schedule: Full-time

Job Segments: Creative, Credit, Finance, Graphic Design, Management, Manager, Marketing, Marketing Manager, Technology, User Experience

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