illustrating Krug’s 2nd law of #usability in his #hr2012 Self Services session

.@jeremymasters illustrating Krug's 2nd law of #usability in his #hr2012 Self Services session http://t.co/j5HNyEmU
.@jeremymasters illustrating Krug's 2nd law of #usability in his #hr2012 Self Services session http://t.co/j5HNyEmU
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