Are your users always right? | Saja Ltd

Are your users always right? http://t.co/fFVjEzuE #usertesting #usability #design
I have a fairly fundamental belief that your users and your customers needs should be at the heart of any website. If the people that the website has been built for don’t like the website and don’t find it easy to use then they won’t come back and use it again. Websites should support their customers in achieving their goals. This is a principle which was at the heart of the project I ran for Age UK but which has been key in the websites I have worked on across my career.
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