Usability Process: What Users Do; Not What Users Say

Usability Process: What Users Do; Not What Users Say http://t.co/aG3p3p19 #usability #ux
A view through a magnifying glass on one aspect of the Usability Process – finding the need and gap… An age-old and common technique to find what users need is to interview them AND/OR give questionnaires to fill out. How
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