Practicing What We Preach | UX Magazine

Practicing What We Preach:Leading with Empathy: In the previous article in the "Practicing What We Preach" s… #ux
In the previous article in the “Practicing What We Preach” series, we discussed how critical it is to carefully and thoughtfully establish the initial tone of a conversation with everyone—be it your customers, users, managers, or employees. First impressions are immediate and not easily undone; if the person that you are engaging is put off by your initial tone, the conversation could be finished before it even begins.

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