Chris Risdon – Mapping Your Customer’s Journey » UIE Brain Sparks

New Podcast: Chris Risdon – Mapping Your Customer’s Journey http://t.co/wVhGOAOH
With so many teams and divisions within organizations, falling into a pattern of designing within your own silo is incredibly easy. Mobile teams are focused on the mobile products. Desktop teams are concerned with the desktop experience. But customers interact with your product or service from an increasing variety of touchpoints. They expect a seamless experience across channels and devices. This often is not the
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