Great @60Minutes story on @ideo last nite, w/ great advice to improve tech #usability: “watch people using it and see where they grimace.”

Great @60Minutes story on @ideo last nite, w/ great advice to improve tech #usability: "watch people using it and see where they grimace."
Great @60Minutes story on @ideo last nite, w/ great advice to improve tech #usability: "watch people using it and see where they grimace."
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